Terms Of Service
Price is determined by 2 factors after the First Time Cleaning:
1) The square footage of your house, and
2) Input of the team that comes to cleans your home for that First Time.
Pets & Animals:
Please secure your pets appropriately (i.e. travel crate or kennel). We are kind to your pets, but Company can not be responsible for them
Redos & Complaints:
Any complaints or notices regarding the service performed by MrsClean have to be reported to the company within 24 to 48 hours from the date the service has been completed, this, for any redo’s to be valid and considered. These reports should be sent to Amalia@MrsCleanMckinney.com with the customer’s name, address, contact information, date of service performed, and detailed description of each complaint or notice. Please note that any property or home that has not been properly maintained for an extended length of time will be subdued to revision of the Company’s management team before any redo is scheduled.
Late Cancellations/Lock Outs:
Appointment cancellations must be made at least 24 hours prior to the scheduled appointment time.
Someone must be available to allow the team acctss to the premises at the time of appointment.
Failure to comply will result in a 50% cancellation fee.
Returned Check or Credit Card Fee:
A $30.00 fee will be assessed for all cancelled or returned checks and declined payments.
Schedule and Booking Changes
All schedule changes are handled directly with the company through Amalia@MrsCleanMckinney.com or calling 972-529-9948.
Not with the Team that cleans the home. This helps avoid compromising to unavailable times since the team does not have full access to the company schedule system.
Whatever you need done, we will do the job right!
We welcome the opportunity to earn your trust